1.0 Emergency Services- 9-1-1 Dialing through VoIP (Voice Over IP) services
1.01 Non-Availability of Traditional 9-1-1 or E9-1-1 Dialing Service.
Zflix offers on its Home Phone service a form of 9-1-1 Dialing service (9-1-1
Dialing) that is similar to traditional 9-1-1 (9-1-1) service but has some
important differences and limitations when compared with enhanced 9-1-1
Dialing service (E9-1-1) available in most locations in conjunction with
traditional telephone service. With both traditional 9-1-1 and E9-1-1 Dialing
service, your call is sent directly to the nearest emergency response center.
In addition, with E9-1-1 Dialing service, your call back number and address
are visible to the emergency response center call-taker. With Home Phoneâ€™s
9-1-1 Dialing service, your call is sent to a national emergency call center.
The call center operator will confirm your location information and then
transfer your 9-1-1 call to the emergency response center nearest your location.
You should be prepared to confirm your address and call-back number since
the operator may not have that information. Do not hang up unless told directly
to do so and if disconnected, you should dial 9-1-1 again. A 9-1-1 fee of
$0.75 per number shall apply.
1.02 Registration of Physical Location Required You should ensure your
location information, when registered with Zflix , is kept current at all
times. In case you are not able to speak during the 9-1-1 call, the call-taker
would dispatch emergency response vehicles to your last registered address.
You need to update your 9-1-1 Dialing information if you move your device
to a different location and if you add a new line to your account. To update
or verify your 9-1-1 Dialing information you will need to contact Zflix.
Your 9-1-1 Dialing service is activated when you subscribe to Zflix Home
1.03 Service Outages 9-1-1 Dialing service will not function in the event
of a power or broadband outage or if your broadband, ISP or Home Phone service
is suspended or terminated. Following a power failure or disruption, you
may need to reset or reconfigure your Telephone Adapter prior to utilizing
the service, including 9-1-1 Dialing.
1.04 Re-Registration Required if You Change Your Number or Add or Port
New Numbers You must update and verify online at the my account web portal
your location of use for each changed, newly added or newly ported number
in order for 9-1-1 Dialing to function correctly.
1.05 Network Congestion; Reduced Speed for Routing or Answering 9-1-1
Dialing Calls There may be a greater possibility of network congestion and/or
reduced speed in the routing of a 9-1-1 call made utilizing the Service
as compared to traditional 9-1-1- Dialing over traditional public telephone
1.06 Conveying Limitations to Other Household Residents and Guests You
should inform any household residents, guests and other persons who may
be present at the physical location where you utilize the Zflix Home Phone
service of the important differences in and limitations of VoIP 9-1-1 Dialing
service as compared with E9-1-1 Dialing service, as set out above.
1.07 Disclaimer of Liability and Indemnification We do not have any control
over whether, or the manner in which, calls using our 9-1-1 Dialing service
are answered or addressed by any local emergency response center. We disclaim
all responsibility for the conduct of local emergency response centers and
the national emergency calling center. We rely on third parties to assist
us in routing 9-1-1 calls to local emergency response centers and to a national
emergency calling center. We disclaim any and all liability or responsibility
in the event such third party data used to route calls is incorrect or yields
an erroneous result. Neither Zflix nor its officers or employees may be
held liable for any claim, damage, or loss, and you hereby waive any and
all such claims or causes of action, arising from or relating to our 9-1-1
Dialing service unless such claims or causes of action arose from our gross
negligence, recklessness or willful misconduct. You shall defend, indemnify,
and hold harmless Zflix , its officers, directors, employees, affiliates
and agents and any other service provider who furnishes services to you
in connection the Service, from any and all claims, losses, damages, fines,
penalties, costs and expenses (including, without limitation, legal fees
and expenses) by, or on behalf of, you or any third party relating to the
absence, failure or outage of the Service, including 9-1-1 Dialing, incorrectly
routed 9-1-1 Dialing calls, and/or the inability of any user of the Service
to be able to use 9-1-1 Dialing or access emergency service personnel.
1.08 Alternate 9-1-1 Arrangements If you are not comfortable with the
limitations of the 9-1-1 Dialing service, you should consider having an
alternate means of accessing traditional 9-1-1 or E9-1-1 Dialing services
or terminating the Service.